Inquiry and Reservation Management Service

What We Do:

• Handle All Your Inquiries: A Rental Specialist will handle all your incoming inquiries from all the vacation rental listing sites you list with (or just the ones you choose). Your rental specialist will be familiar with your area and your property so they can answer questions and general inquiries on your behalf. When a customer is ready to book, we will refer them to you directly to finalize the transaction. You only need to speak to people who are ready to book!
• Speak to Your Renters in Their Language: Our staff of rental specialists includes multilingual agents who speak English, Spanish, French and a variety of others languages, ensuring that travelers get the best quality service.
• Provide Availability and Rate Info: We will answer all questions about rates and availability using the calendar and rate schedule that you provide.
• Follow-Up to Maximize Rentals: We will follow up on all open inquiries ensuring that every effort is made to convert your inquiries into bookings.
• Provide Access to All Inquiry Info: Owners are provided with a login and dashboard showing the inquires that they've received, the status of each inquiry and detailed notes from our interactions with the clients. Owners will have complete access to the names, numbers, email addresses and any other information collected from the inquiry.
• Keep you Calendar Up-to-date: We'll keep your calendar up-to-date as you confirm your bookings so that you'll always have an accurate calendar to refer your customers to.
• Provide Detailed Analytics: The owner dashboard will help you determine where to allocate your marketing dollars for maximum return on investment by identifying which of your listings is performing the best in terms of inquiry volume and conversion to bookings.
• Give you the Final Say: We will handle your inquiries, but you decide who gets to stay at your property. As the owner, you can accept or refuse any booking you like. You also have the flexibility to de-cide at what stage you would like us to pass the relationship back to you. You can wait until the final stages of the booking, or take over when you confirm the rates—it's entirely up to you.